Technical Support Engineer (CS)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer (CS) based in the United States. The Technical Support Engineer will play a key role in helping enterprise customers successfully adopt and operate a platform that connects AI agents and human users with business systems securely. As part of the Customer Success team, you will serve as a trusted technical contact, guiding customers through complex troubleshooting and integration challenges. You will combine hands-on technical expertise with strong customer communication to investigate issues, coordinate resolutions, and deliver timely support. The role also involves helping customers understand advanced product capabilities through training and practical guidance. Working closely with internal teams, you will contribute to process improvements, automation initiatives, and product feedback. This is an opportunity to work in a collaborative, fast-moving environment at the intersection of enterprise software, identity, security, and AI.