Local Account Manager

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. - 15,000 trained professionals - 250+ locations worldwide - Fortune 500 - Globally unified systems Major Duties and Responsibilities: - Strengthen relationships with existing house accounts.  - Penetrate organizational structure for house accounts and develop relationships at all  levels beyond main point of contact. - Understand customers' business and strategy and our role with the customer. - Ensure customer satisfaction and follow up. - Communicate service issues to Department Managers/Supervisors. - Action items lists maintained and updated weekly for follow up items. - Identify opportunities and grow business from existing house accounts. - 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls. - Assist with collections when needed. - Manage client profiles  - separated out by location. - Build territory maps showing number of accounts located in each city – update monthly - Teamsell input & management for significant calls. - Fluent in EI systems and demos in order to provide technical updated to LAM accounts - Involve sales and operations at appropriate times. - Share weekly schedule with all Departments to help coordinate and participate in joint account visits. - Turn major business opportunities and proposals over to Sales and operational issues to Ops. - Management of Business Reviews – goal is to have a minimum of one per account per year - Continually seek improvement in procedures and services to create more efficient and cost effective operations. - Assume lead responsibility for the efficient delivery of all local (branch) services. - Assist, and if needed, spearhead problem resolution for issues outside of local branch. - Insure that a functioning and agreed upon invoicing - payment process is in place. - Meet with the local customer to maintain customer information and satisfaction.   - Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business! Requirements- Skills, Education, Experience:  - 5 Years Account Management Experience - Minimum two years Expeditors/industry experience. - Ability to create/write customer requirements clearly for use by other Expeditor employees. - Knowledge of required Expeditors operating systems as well PC skills including word processing. - Demonstrated customer service skills and proven interpersonal skills. - Level one Account Management certification. - Level one Sales certification  Expeditors offers excellent benefits