Head of GBS India

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 100,000 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.  Role purpose Lead and scale the SGS GBS center in Hyderabad, delivering high-quality, cost-effective and scalable services across multiple functions. The role combines hands-on operational leadership with building the capabilities, governance and culture required for sustainable growth. Scope and reporting - Lead an organization of approximately 100 FTEs, expected to grow to 200–300 FTEs over the next two years. - Report to the Head of Global Business Services. - Position Hyderabad as a strategic delivery center within the global GBS networkKey responsibilities Build and scale the center - Lead the expansion of the Hyderabad center, including organization design, workforce planning, recruitment, infrastructure and operational readiness. - Build a strong local leadership team and talent pipeline to support growth.Lead operations and service delivery - Oversee multifunctional operations, ensuring consistent service quality, efficiency and accountability against agreed SLAs and KPIs. - Lead the transition, integration and stabilization of new services.Drive transformation - Advance process standardization, automation, AI and continuous improvement with global functional and process owners. - Improve productivity, scalability and operational maturity.Manage performance and governance - Own the center budget, cost management, resource utilization and financial reporting. - Ensure compliance with Indian regulations, SGS policies and internal controls, while proactively managing operational risk.Engage stakeholders and develop culture - Build trusted relationships with global leaders, business stakeholders and internal customers. - Foster an accountable, collaborative and customer-focused culture, with strong engagement, development and retention. - Bachelor's degree in business, finance, operations or a related field; MBA preferred. - 10+ years of leadership experience in GBS, shared services or complex operations. - Proven experience building or scaling a multifunctional service center, ideally in India and with 100+ employees. - Strong track record in service transitions, transformation, process improvement and change management. - Sound financial and commercial acumen, including budget and performance management. - Effective leadership in a global matrix and multicultural environment. - Strong knowledge of the Indian talent market and local operating environment. - Fluent English; international travel as required. - Entrepreneurial, pragmatic and results-oriented. - Strategic thinker with a hands-on execution style. - Strong communicator and influencer across functions and organizational levels. - Able to build high-performing teams and establish clear accountability. - Customer-focused, resilient and comfortable managing rapid growth and competing priorities. - High standards of ethics, integrity and compliance Why SGS? - Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry. - SGS university and Campus for continuos learning options. - Multinational environment where you will work with colleagues from multiple continents. - Benefits platform.Join Us: At SGS we believe in innovation, collaboration, and continuous improvement.  We offer a supportive and inclusive work environment that encourages professional growth and personal development.