Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. **This is a fully in-person position with the expectation that you will be onsite 5 days per week.** What You’ll Do: - Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation - Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service - Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service - Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements - Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience - Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life Who You Are: - Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work - Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through - Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen - Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences - Mission driven, motivated by expanding access to transportation and improving how communities move - You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations - You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure environment - Able to commute to the Sioux Falls area 5 days a week Compensation and Benefits: - Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. - Salary Range: $65,000-$90,000 / per year. - We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.