Senior Project Manager

Senior Project Manager, Delivery Operations Role summary The Senior Project Manager leads large-scale, high-impact, cross-functional initiatives that span multiple business units and require complex coordination (for example enterprise platform rollouts, organizational transformations, new product launches). This role is accountable for end-to-end delivery, including planning, execution, stakeholder alignment, and successful business readiness. Mission Ensure successful delivery of enterprise initiatives by driving structured execution, proactive risk management, and strong cross-functional alignment, enabling measurable business outcomes. Core responsibilities End-to-end delivery leadership (primary) - Own full lifecycle delivery of initiatives - Define delivery strategy, phasing, and sequencing across teams - Ensure alignment between business goals, process design, and technical delivery - Drive accountability across all workstreams Program structuring and governance - Execute the governance model: cadence (standups, steering committees, exec reviews), decision frameworks, and escalation paths - Enforce ways of working across teams - Manage interdependencies across multiple workstreams Stakeholder and executive management - Partner with senior stakeholders (Directors, VPs, Execs) - Drive alignment on scope, priorities, and trade-offs - Facilitate decision-making and resolve conflicts Risk, issue, and dependency management - Proactively identify and manage enterprise-level risks - Anticipate cross-functional impacts and downstream dependencies - Drive mitigation strategies and contingency planning Business readiness and delivery alignment - Ensure coordination across Process Engineering (design and adoption), Technology (build and implementation), and Business teams (readiness and execution) - Track readiness across people, process, and technology Scope and boundaries Owns - End-to-end delivery of process engineering initiatives - Program structure, governance, and execution model - Cross-functional alignment and accountability - Enterprise-level risk and dependency management Does not own - Process design authority (owned by Process Engineering) - Requirements ownership (owned by Business Analysts) - Technical architecture decisions (owned by Technology teams) - Final operational sign-off (owned by business and process owners) Success metrics - Delivery of initiatives on time and within scope - Achievement of defined business outcomes and readiness milestones - Effective management of enterprise risks and dependencies - Stakeholder and executive confidence in delivery - Smooth coordination across Ops, Tech, and business teams Experience and skills - 6-8 years in project or program management, consulting, or operations; proven experience leading large-scale, cross-functional initiatives; experience working with senior stakeholder teams. - Program and project leadership - Strategic planning and sequencing - Advanced stakeholder and executive management - Risk, dependency, and governance management - Cross-functional operating model understanding; ability to align business, process, and technology workstreams - Strong decision facilitation and conflict resolution Tools Smartsheet (or equivalent PM tool); Jira; Confluence or SharePoint; Excel or Google Sheets (advanced); collaboration tools (Teams, Slack, etc.).