Guest Relations Hostess/Host

Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.   - Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure - Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service - Meet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations - Prepare compendiums prior to guest arrival and check-in system entries as necessary - Maintain close contact with Concierge for new arrivals and departures - Update and maintain repeat guest history system with accurate and detailed information - Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities - Send prepared welcome cards and amenities to guest rooms prior to arrival - Attend to special requests by guests with professionalism and efficiency - Handle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolution - Review arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requests - Prepare requisitions for amenities on a timely basis to support seamless guest experiences - Participate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations - Collect and document guest feedback to identify service improvement opportunities and share insights with management - Train and mentor junior Guest Relations staff on service standards, systems, and best practices - Coordinate with multiple departments including Housekeeping, Food & Beverage, and Facilities to ensure exceptional service delivery - Adhere to all Occupational Health & Safety policies and procedures - Perform related duties and special projects as assigned by management - Minimum 2 years of Guest Relations experience preferably in a four or five-star hotel - Excellent verbal and written communication skills in English; multilingual abilities are highly preferred - Proven experience in guest relations, hospitality, or customer-facing roles - Strong interpersonal skills with the ability to build rapport quickly with diverse guests - Exceptional organizational and time management abilities - Proficiency with hospitality management systems and basic computer applications - Outstanding problem-solving and conflict resolution skills - Professional appearance and demeanor with strong etiquette standards - Ability to multitask and prioritize effectively in a fast-paced environment - Flexibility to work various shifts, including evenings and weekends as required - Ability to remain calm and professional under pressure