Customer Service Advisor

Customer Service Advisor Hiring Manager: Emily Brooks Reading/Hybrid The Opportunity: We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment. Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service. The role will involve: - Providing first line support via telephone, email, and written correspondence. - Managing customer enquiries from initial contact through to resolution. - Processing environmental searches accurately and within agreed service levels. - Delivering expert advice on Landmark products and services. - Recording customer interactions accurately within CRM and support systems. - Identifying opportunities to support sales through upselling and cross-selling where appropriate. - Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management. - Supporting customer campaigns, surveys and outbound communications when required About You: You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike. We're looking for someone who has: - Previous front line customer service experience. - Excellent verbal and written communication skills. - A professional and confident telephone manner. - Strong organisational skills with the ability to manage multiple priorities. - Good IT skills, including experience using Microsoft Office and web-based systems. - Excellent problem-solving and analytical abilities. - The ability to remain calm and professional when handling challenging situations. - A positive, self-motivated approach and willingness to learn. - A strong focus on customer satisfaction and continuous improvement.