Legal Assistant / Client Support Analyst (Triage)

We’re looking for a motivated and focused person with recent experience (i.e. last 12 months) either working in an estate agency or legal experience in residential conveyancing to join our fast-growing law firm. Juno is a law firm for the digital age. We’re on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster. We’re growing fast, and we’re looking for Legal Assistants / Client Support Analysts to join our enthusiastic and empathetic team. People who’ve done this job in the past have been promoted to other roles within Juno – Paralegal, Partnerships Associate and Workflow Developer. Juno makes conveyancing simpler, clearer and faster - Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales. - We complete thousands of sale, purchase and remortgage transactions each year, and we’re trusted with panel membership by 80+ mortgage lenders. - We’re rated as one of the best conveyancing firms in the UK by our clients (4.9/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us. - We’ve built our own software in-house. Clients can do all their conveyancing online, and always know what’s going on. And we’ve optimised the process to complete transactions 50% faster than the average law firm. About the role - You’ll be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno. - For more complex matters you’ll be working directly with our legal teams to transfer calls internally, take messages or escalate complex emails. - You’ll help to progress cases by chasing clients, other law firms and third parties for outstanding documents and information. - You’ll be uploading legal documents and information to our system. - Help maintain an excellent client experience by ensuring communication is clear, timely and jargon-free. - You don’t need a law degree but it’s a bonus. - This is a work-from-home role with normal full time working hours between 9am-6pm, Monday to Friday. This is an ideal role for someone who enjoys speaking with clients and thrives in a busy environment. It’s a great opportunity to develop your career in the legal sector while gaining hands-on experience in property law and conveyancing within a fast-paced, supportive team. Join us! We’re looking for people who want to start a legal career at a law firm that’s doing things differently. If that’s you, apply through our Recruitee service with a compelling cover letter and recent CV/résumé.