Department Manager - Support Checkout

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. - Reconcile reports from MMS/MMC with cash and credit transactions. - Prepare and manage cashier shift schedules. - Manage checkout floor operations, including cash tills and end control. - Ensure smooth implementation of Customer Services, Fresh Desk, and METRO Reward Cards within the department. - Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers. - Ensure timely opening and closing of banking operations in accordance with SOPs. - Ensure the return process is followed as per SOP. - Ensure reporting and archiving compliance in line with Head Office (HO) requirements and SOPs. - Handle POS settlements and reconciliation. - Manage customer complaints and ensure effective handling through Fresh Desk, NPS, and METRO Reward Cards. - Ensure all Checkout and Customer Service activities comply with SOPs and audit requirements. - Conduct regular spot checks of cash safes and tills. - Ensure succession planning for Supervisors and Cashiers. - Coach and train team members on existing and new concepts, technologies, and functionalities to help achieve team objectives, enhance technical skills, and promote a positive attitude and individual growth. - Maintain a clear understanding of METRO Fundamentals. Graduation with 3 years of relevant experience.