Senior Tier 3 Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Tier 3 Technical Support Engineer based in Australia. Join a leading provider of enterprise-class data storage solutions, supporting global organizations and service providers with advanced infrastructure technologies. As a Senior Tier 3 Technical Support Engineer, you will handle complex technical challenges involving enterprise storage systems, helping customers maintain reliable, high-performance environments. You will play a critical role in diagnosing sophisticated field issues, identifying root causes, and delivering effective technical solutions. Working at the intersection of customer support and product development, you will collaborate directly with engineering teams to resolve complex problems and improve product performance. You will also provide proactive technical guidance, helping customers optimize their storage configurations and maximize the value of their infrastructure. This position offers the opportunity to work with advanced storage technologies in a highly technical, collaborative, and customer-focused environment. The ideal candidate is an experienced Linux and enterprise storage specialist who combines strong troubleshooting capabilities with excellent communication and problem-solving skills.