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SpikeIT Global Solutions, Inc.

Desktop Support - Night Shift - Onsite.

Newark, New Jersey, US · On-site · Contract

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About the role

Customer Support
    This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.   Requirements: - 4–6 years’ experience or college degree - Windows AD, Office 365, DHCP, DNS, LAN/WAN - Ticketing system, asset management, vendor coordination - Strong customer service and communication skills - Saturday and holiday availability Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM. All your information will be kept confidential according to EEO guidelines.