Desktop Support Engineer

Newark, New Jersey, US · On-site · Contract

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About the role

Customer Support

    Position: Desktop Support Engineer Location: Newark, NJ Schedule: 5 days per week, onsite. Interview Process: Initial phone screening, followed by an in-person interview. You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.   Requirements: - 4–6 years’ experience or college degree - Windows AD, Office 365, DHCP, DNS, LAN/WAN - Ticketing system, asset management, vendor coordination - Strong customer service and communication skills - Saturday and holiday availability  Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM. Note: - Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM. - Must be available to work Saturdays and certain holidays as part of a 24/7 support team. All your information will be kept confidential according to EEO guidelines.