Product Operations Manager

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan. We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster. About The Role We are looking for a strategic, analytical, and execution-driven Product Operations Manager to lead the team responsible for optimizing the Careem Quik in-app shopping experience. Sitting within the Merchandising function, this role bridges the gap between Product, Engineering, and Commercial teams, ensuring seamless execution, continuous product improvement, and strong in-app performance. You will lead a team of Product Operations Specialists while driving initiatives to improve customer engagement, conversion, operational efficiency, and product innovation. What You'll Do - Drive In-App Performance & Optimization - Own and optimize key in-app engagement and conversion metrics, including CTR, Add-to-Basket Rate, and conversion. - Analyze customer behavior and user funnel to identify opportunities to improve product discovery, engagement, and conversion. - Drive continuous improvements through data-driven insights, A/B testing, and experimentation. - Partner with Product on Roadmap & Feature Launches - Act as the key operational partner to Product and Engineering, translating business needs into product requirements and enhancements. - Contribute to product roadmap planning and prioritization, ensuring alignment with commercial objectives and customer needs. - Own business-side testing, launch readiness, rollout execution, and post-launch performance monitoring for new features. - Establish feedback loops to identify product gaps, resolve issues, and continuously improve the customer experience. - Lead Operational Excellence & Process Improvement - Identify and implement opportunities to streamline workflows, automate repetitive tasks, and improve execution efficiency. - Develop scalable processes, quality assurance frameworks, and operational standards to ensure consistent execution. - Proactively resolve operational bottlenecks and drive improvements in internal tools and systems. - Champion AI & Innovation - Lead AI adoption within Merchandising, identifying opportunities to enhance productivity, analytics, and operational efficiency. - Implement AI-powered tools and automation across day-to-day workflows. - Foster a culture of innovation, experimentation, and continuous improvement. - Lead Team & Cross-Functional Execution - Manage, mentor, and develop a high-performing Product Operations team, driving accountability and operational excellence. - Oversee day-to-day execution, ensuring accuracy, efficiency, and timely delivery. - Collaborate closely with Product, Engineering, Data, and Commercial teams to drive cross-functional initiatives. - Communicate performance insights, operational priorities, and project progress to stakeholders and leadership. What You'll Need - Experience: 5+ years in Product Operations, E-commerce, Growth, or related roles, preferably within quick commerce, e-commerce, or marketplace businesses. - Leadership: 1–2+ years of people management experience, with a proven ability to build and develop high-performing teams. - Product Collaboration: Experience partnering with Product and Engineering teams on feature development, testing, launches, and product improvements. - Analytical Skills: Strong analytical and problem-solving capabilities, with experience in funnel analysis, conversion optimization, and A/B testing. - Technical Skills: SQL proficiency is essential, alongside experience with BI tools (Tableau, Power BI, Looker) and project management tools (Jira, Trello). - AI & Automation: Hands-on experience or strong interest in leveraging AI and automation to improve processes, productivity, and decision-making. - Stakeholder Management: Excellent communication, project management, and cross-functional collaboration skills. - Mindset: Highly organized, proactive, customer-centric, and comfortable managing ambiguity in a fast-paced environment. - Education: Bachelor's degree in Business, Engineering, Computer Science, or a related field preferred. What we’ll provide you We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to: - Work and learn from great minds by joining a community of inspiring colleagues. - Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. - Explore new opportunities to learn and grow every day. - Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. - Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.