Airline Customer Support Specialist with English | Remote within Bulgaria

Turn your passion for travel into a career with Sutherland! Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment. Key Details About the Position - Working hours - Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or - Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM. - Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities. - Communication channels: Phone and chat. - Contract type: Permanent employment contract. - Language requirement: English – C1 level or higher. What will your responsibilities be? - Assist airline customers via phone and chat with questions and requests related to their travel arrangements. - Provide professional, customer-focused support and help resolve issues efficiently. - Follow established procedures and quality standards. - Document customer interactions and work with different systems and tools. - Collaborate with your team to deliver an excellent customer experience. What are we looking for? - English proficiency at C1 level or higher. - Excellent communication and problem-solving skills. - A customer-focused attitude and attention to detail. - Ability to work independently in a remote environment. - Flexibility to work rotating shifts, weekends, and public holidays. - Previous customer service experience is an advantage. - Familiarity with airline reservation systems is an advantage, but not a requirement. What do we offer? - Fully remote work from anywhere in Bulgaria. - Permanent employment contract. - 21 days of paid annual leave. - Health and life insurance. - Food vouchers. - Paid training and ongoing support. - Additional bonus opportunities. - Career development opportunities and a supportive, multicultural team.Ready for take-off? Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry. Apply today and take the next step in your career