Sales Manager – Groups

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club. - Meet the sales objectives on a monthly, quarterly and yearly basis. - Solicit groups and banquet business through action plan preparation and execution. - Establish quotes based on group pricing strategy, confirming by written contracts. - Manage RFP inquiries through Lanyon, Cvent and Meeting Broker platforms. - Maintain accounts, contact, activity and business details within Anais. - Work closely with the Catering & Conference Service Department to ensure all details of the contract were delivered and guests depart satisfied. - Prepare weekly, monthly, quarterly and annual reports, as required. - Balance operational, administrative and heartists needs. - Follow departmental policies and procedures. - Previous 5-star hotel sales experience is required. - Established contacts with local DMC’s & corporate accounts required. Experience with international groups a plus. - Computer literate in Microsoft Window applications and/or relevant computer applications required. - University/College degree in a related discipline preferred. - Excellent communication skills, both written and verbal required. - Strong interpersonal and problem-solving abilities. - Highly accountable and reliable. - Ability to focus attention on guest needs, remaining calm and courteous at all times.