Ad Operations Specialist

Job Summary KDCI Outsourcing is seeking Ad Operations Specialist to support the daily administration, coordination, reporting, and execution of digital advertising campaigns. The ideal candidate has, hands-on digital advertising operations experience, and strong analytical, organizational, and communication skills to manage campaign performance, client requests, CRM records, and recurring deadlines. This role supports the Sales Director and Key Account Managers by coordinating with Sales, Ad Operations (AdOps), and Business Intelligence (BI) teams, allowing them to focus on client relationships, negotiations, and revenue growth. Key Responsibilities Campaign Management & Sales Administration - Maintain accurate client and campaign information in Salesforce or similar CRM systems. - Create and process insertion orders (IOs), ensuring campaign details, dates, and budgets match approved documentation. - Maintain campaign contracts, account planning trackers, and revenue records. - Update CRM activities and complete outstanding administrative tasks. - Prepare monthly invoices for Sales team review and approval. Campaign Reporting & Performance Monitoring - Prepare and update daily, weekly, and monthly campaign performance reports. - Maintain affiliate campaign trackers using data from advertising partner networks. - Extract and analyze sponsored-content performance data using Google Analytics 4 (GA4). - Monitor campaign delivery, budget pacing, revenue, and performance metrics. - Review reports for accuracy and identify discrepancies or unusual performance trends. - Support revenue tracking using Qlik Sense or comparable reporting platforms. - Prepare campaign screenshots, conduct quality checks, and compile end-of-campaign reports. - Create and follow up on reporting-related tickets through Jira. Client Services & Campaign Coordination - Support Key Account Managers in the daily operational management of existing campaigns. - Communicate with clients regarding routine campaign updates, missing information, reporting concerns, and follow-ups. - Coordinate the collection and submission of campaign creatives and advertising materials. - Assist with campaign setup, implementation, and creative reviews. - Follow up on campaign quality assurance concerns and operational requests. - Handle routine listing and article-related requests according to established procedures. - Review campaign content for accuracy before publication. Cross-Functional Coordination - Coordinate with Ad Operations (AdOps) on campaign setup, trafficking, modifications, and delivery concerns. - Collaborate with Sales, AdOps, BI, and other internal teams to resolve operational issues. - Track requests and ensure timely completion of assigned tasks. - Maintain clear documentation and provide regular campaign activity updates. - Escalate pricing decisions, commercial negotiations, strategic account concerns, and other matters requiring management approval.