Head of Internal Product, Systems & Creative Operations

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of Internal Product, Systems & Creative Operations based in South Africa. This is an exciting opportunity to build and lead an internal product and operations function within a fast-growing, globally distributed creative agency network. The role focuses on transforming agency operations into a product-driven discipline, developing intuitive systems, tools, and workflows that improve how teams collaborate and deliver work. You will identify operational challenges, translate them into scalable solutions, and drive continuous improvement through research, feedback, and iteration. Working closely with founders, creative teams, operators, and developers, you will shape the internal infrastructure that supports business growth. You will also have the opportunity to lead a growing function, influence strategic decisions, and explore innovative applications of AI. This is a fully remote position offering significant ownership, autonomy, and the opportunity to rethink how creative organizations operate.