Customer Support Agent

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Agent based in Germany. In this role, you will play an essential part in delivering an excellent customer experience for an innovative SaaS platform specializing in sales outreach automation. You will support an international user base by providing timely, effective, and personalized assistance through live chat and email. Your responsibilities will include guiding new customers through onboarding, troubleshooting technical issues, and helping users maximize the value of the platform. You will also act as the voice of the customer, sharing feedback and insights with internal teams to improve products and processes. Working closely with Customer Support, Product, and Engineering, you will contribute to a collaborative and fast-paced remote environment. This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, technology, and building meaningful customer relationships.