Team Lead, Data Center Operations

Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific. Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. Firmus AI Cloud Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. ROLE SUMMARY Reporting to the Senior Operations Manager, Batam, the Team Leader of Field Service Operations oversees a team of Field Service Technicians (FSTs) to ensure efficient delivery of various services. This is a unique opportunity to take on a founding leadership role at our Batam Data Centers. You will play a pivotal role in helping the Senior Operations Managers to build and develop the local operations team from day one, including assisting with the transition from commissioning and operational acceptance into steady-state operations, ensuring operational documentation, processes, and team readiness are in place, and driving operational excellence. KEY RESPONSIBILITIES Leadership & Team Management - Provide day-to-day leadership and direction for FSTs and site-based engineers, fostering a supportive and engaged team environment. - Provide onsite training and supervision of FST staff as required to ensure they are well engaged, trained and capable of maintaining the equipment at the highest of standards. - Ensure that all new FSTs entering the business feel engaged and supported whilst making sure they are properly trained and mentored such that they can safely undertake required tasks to the quality we expect. Supervise and ensure timely completion of tasks by FST and site-based engineers - Fault response and troubleshooting - Routine and corrective maintenance - Equipment installation (racking) - Communication cable installation - Computer hardware repair - Remote hands support as required - Coordinate and participate in mechanical and electrical equipment repair - Oversee contractor works - Conduct facility inspections and audits as required, ensuring our sites are always impeccably maintained and operating as efficiently as possible. Operational Efficiency - Contribute to maintaining a safe, reliable, efficient, and customer-focused AI Factory environment that meets agreed service levels and supports positive customer outcomes. - Assist to develop and embed processes to optimise field service operations and ensure high-quality service delivery. This includes developing and fostering ongoing use of site-based inspection checklists, permits, safety documents etc. - Collaborate with other teams (project delivery, commissioning, Technology Operations and Technology & Engineering ) to provide support and resources as needed. - Assist in project works as required and where it does not impact upon operations. SKILLS AND EXPERIENCE - Diploma, Advanced Diploma, Bachelor's degree or higher qualification in Engineering, Facilities Management, Mechanical Engineering, Electrical Engineering, Information Technology, Data Centre Operations, or a related technical discipline - More than 5 years of experiences in data center or mission-critical operations , critical infrastructure, building services, mechanical and electrical systems, technical operations - In-depth knowledge of the specific equipment or technology serviced by the team - Leadership skills with the ability to motivate, coach, and develop team members - Excellent communication skills to provide clear instructions and delegate tasks effectively - Experience in scheduling and managing workloads to ensure timely completion of required works - Exceptional problem-solving skills to identify and troubleshoot technical issues, both independently and collaboratively with the team - In this role, there may be a requirement to participate in a 24x7 on-call roster and an expectation to undertake reasonable overtime as required to fulfil the duties as required. - Fluent in English and Bahasa Indonesia Location & Reporting Location: Batam, Indonesia Reporting to: Senior Operations Manager, Batam EMPLOYMENT BASIS Full-Time At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions. Join us in our mission to revolutionise the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.