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Shields Health Solutions

Specialty Pharmacy Technician - 2nd Shift (1:30p-10:00p EST)

Springfield, MA ยท On-site ยท Baystate Specialty Pharmacy

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About the role

PharmacyExcelCustomer Support
๐Ÿ’Š Certified Pharmacy Technician (CPhT) - Specialty Pharmacy Shift: Monday-Friday | 1:30 PM - 10:00 PM Make an Impact in Specialty Pharmacy We are seeking an experienced Certified Pharmacy Technician (CPhT) to provide hands-on support to patients and pharmacists through a full continuum of medication adherence and specialty pharmacy services. This role is ideal for a motivated, patient-focused professional seeking a long-term career path with a fast-growing healthcare organization. Candidates must be nationally certified and registered as a Pharmacy Technician in their state of employment. Key Responsibilities โœ… Interpret, enter, and process prescriptions accurately โœ… Clarify prescription orders with pharmacists and healthcare providers โœ… Label, fill, and prepare prescriptions for pharmacist verification โœ… Perform pharmaceutical calculations โœ… Handle medications requiring special storage or handling, including refrigerated and hazardous medications โœ… Assemble medication-related supplies (syringes, sharps containers, alcohol swabs, bandages, etc.) โœ… Prepare medications for patient and departmental delivery โœ… Answer, resolve, and triage inbound patient inquiries โœ… Conduct medication adherence and therapy follow-up outreach โœ… Secure refill authorizations and prescriptions โœ… Resolve insurance issues and assist patients with financial assistance programs โœ… Maintain pharmacy inventory, including ordering and receiving medications โœ… Perform data entry, claim adjudication, and follow-up activities โœ… Manage and update pharmacy records and databases โœ… Identify trends, solve problems, and support process improvement initiatives โœ… Collaborate with internal stakeholders to drive operational excellence โœ… Maintain strict confidentiality of patient and company information โœ… Participate in continuing education and professional development โœ… Other duties as assigned Qualifications Required - Active Pharmacy Technician registration in the state of employment - National certification as a Certified Pharmacy Technician (CPhT) or equivalent - High School Diploma or GED - 1+ year of Pharmacy Technician experience Preferred - 5+ years of Pharmacy Technician experience - Specialty pharmacy or medication adherence experience If additional state registration or certification is required at hire, candidates must obtain and maintain those credentials within a mutually agreed-upon timeframe. Continued employment is contingent upon meeting certification requirements. Skills & Attributes โœ” Strong phone, communication, and customer service skills โœ” Advanced proficiency in Microsoft Office, particularly Excel and Word โœ” Ability to learn new pharmacy systems and database applications quickly โœ” Strong organizational, analytical, and interpersonal skills โœ” Exceptional attention to detail and quality โœ” Dependable, empathetic, and patient-focused โœ” High integrity with the ability to handle sensitive information confidentially โœ” Self-motivated team player with excellent communication skills Why Join Us? Join a growing specialty pharmacy organization where your work directly supports patient outcomes, medication adherence, and quality care. If you're an experienced Pharmacy Technician, Certified Pharmacy Technician (CPhT), or Specialty Pharmacy Technician seeking a rewarding and stable opportunity, we'd love to connect with you. Apply today and help improve patients' lives through exceptional pharmacy care. ๐Ÿš€ California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [email protected].