Manager, Vendor Performance

Compass Surgical Partners is a leading, independent, full-service ambulatory surgery center (ASC) development and management partner. An exclusive partner for premier health systems, Compass has built a nationwide portfolio of ASC joint ventures with health systems and physicians. Compass’ experienced leadership team has developed more than 250 ASCs over the past three decades, making it the partner of choice for high-performance ASCs. Differentiated by a proven track record of success and an agile, aligned operating model, Compass Surgical Partners aims to create strong partnerships that improve the lives of patients and providers. Learn more at www.compass-sp.com http://www.compass-sp.com. ROLE OVERVIEW Compass Surgical Partners is seeking an experienced Manager, Vendor Performance to oversee vendor relationships and ensure strong service delivery, financial value, and operational performance across our growing organization. This role is responsible for managing the full vendor lifecycle, from selection and contract negotiations through implementation, performance management, renewals, and transitions. The Manager will establish performance standards, monitor vendor accountability, and identify opportunities to improve service quality, reduce costs, and mitigate risk. The ideal candidate brings strong vendor management expertise, financial acumen, and the ability to build productive relationships across internal teams and external partners. This is an individual contributor role that works closely with Revenue Cycle Management, Supply Chain, IT, Finance, Legal, and Compliance to drive consistent vendor performance and operational excellence. WHAT YOU'LL DO Vendor Selection & Contract Management - Lead vendor sourcing, evaluation, due diligence, and selection processes to identify partners that meet organizational needs - Coordinate contract negotiations, renewals, and amendments in partnership with Legal, Finance, and functional leaders - Evaluate pricing structures, service commitments, contract terms, and total cost of ownership to support informed business decisions - Manage vendor onboarding and implementation activities, ensuring operational readiness and clear accountability across stakeholders Vendor Performance & Accountability - Establish and maintain vendor performance standards, service-level agreements (SLAs), key performance indicators (KPIs), and scorecards - Lead recurring vendor business reviews to evaluate service delivery, financial performance, risks, and opportunities for improvement - Identify performance gaps and develop corrective action plans with clear ownership, timelines, and measurable outcomes - Hold vendors accountable for contractual commitments, service expectations, and timely resolution of performance issues - Build productive relationships with vendor partners and internal stakeholders to support collaboration and continuous improvement Financial Oversight & Value Optimization - Monitor vendor spending, contract performance, service costs, and financial commitments to ensure expected value is realized - Identify opportunities for cost savings, service improvements, and operational efficiencies across vendor relationships - Analyze vendor performance trends, financial exposure, and contract compliance to inform business decisions - Provide clear reporting and recommendations to leadership on vendor performance, financial impact, and opportunities for improvement Process Innovation & Technology Enablement - Identify opportunities to simplify and automate vendor-management workflows, reporting, scorecards, and performance monitoring - Leverage AI-enabled tools and other technologies to analyze vendor data, identify trends, surface risks, and accelerate decision-making - Evaluate emerging tools and approaches that can improve vendor oversight, operational efficiency, and financial value - Establish practical controls to support the responsible and accurate use of AI-generated insights and automated processes - Promote a culture of continuous improvement by challenging legacy processes and translating new ideas into scalable solutions Risk Management & Vendor Lifecycle Governance - Partner with Legal, Compliance, and IT to ensure vendor relationships meet contractual, regulatory, privacy, and security requirements - Maintain accurate vendor documentation, including agreements, compliance records, performance reviews, and corrective action plans - Monitor contract renewal timelines, termination provisions, and emerging risks to support proactive vendor management - Coordinate vendor transitions or terminations when necessary, ensuring continuity of service and minimizing operational disruption - Develop consistent vendor governance processes that strengthen accountability, transparency, and operational reliability What You'll Bring - Progressive experience in vendor management, supplier performance, procurement, contract management, outsourced services, or a related commercial operations function - Demonstrated experience managing multiple enterprise vendors or service providers, including performance reviews, scorecards, escalations, and corrective action - Experience negotiating or renewing vendor contracts, including commercial terms, service expectations, and risk provisions - Strong understanding of vendor lifecycle management, including sourcing, selection, onboarding, performance monitoring, renewals, and transitions - Experience developing and monitoring SLAs, KPIs, and vendor scorecards to evaluate service delivery and drive accountability - Strong financial acumen, including experience evaluating vendor spending, pricing structures, cost savings, and contract performance - Proven ability to address vendor performance challenges through root cause analysis, corrective action, and measurable improvement - Experience analyzing performance data and presenting actionable recommendations to business leaders - Ability to influence stakeholders, manage competing priorities, and drive results across cross-functional teams - Knowledge of vendor risk management, contract compliance, and applicable data privacy and security requirements - Demonstrated experience using AI, automation, analytics, or workflow tools to improve business processes and operational outcomes - Proven ability to identify inefficient processes and implement practical, scalable improvements - Intellectual curiosity and sound judgment when evaluating new technologies, validating AI-generated outputs, and handling sensitive information Preferred Qualifications - Experience in multisite healthcare, ambulatory surgery centers, physician services, management services organizations, or other regulated industries - Familiarity with outsourced healthcare services, including billing, coding, collections, denials, or patient financial services - Experience supporting vendor implementations, conversions, transitions, terminations, or post-acquisition integrations WHY COMPASS SURGICAL PARTNERS Compass Surgical Partners develops and manages ambulatory surgery centers (ASCs) in partnership with physicians and health systems. We’re builders and operators committed to patient value, physician partnership, and scalable excellence. You’ll join a team that works with clear outcomes, moves fast, and supports each other through our STAR values—Service, Teamwork, Accountability, and Respect (respect through directness, kindness, and ownership). EQUAL OPPORTUNITY Compass Surgical Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or hiring process, please contact us at [email protected]. E-VERIFY Compass Surgical Partners participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) or the Social Security Administration (SSA) before taking any adverse employment action. For more information, please review the E-Verify Participation Poster https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and the Right to Work Poster https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf?utm= COMPENSATION & PAY TRANSPARENCY Salary ranges at Compass are based on role, level, and location, and may vary by state. Individual pay is determined by work location and factors such as relevant skills, experience, and education or training. Actual compensation will vary based on experience, qualifications, and company and individual performance.