Commercial Customer Service Representative

Commercial Customer Service Representative Cedar City, UT. The position is a commercial lines account servicing role involving renewals, policy processing, carrier interactions, customer service, and account management, with opportunities to work independently and support the broader agency team. Key Responsibilities: - Service small to medium-sized commercial accounts and act as the primary day-to-day contact for clients, agencies, carriers, and brokers. - Maintain renewals, submit applications to carriers, negotiate pricing, review quotes, and amend coverage as needed. - Process policy changes, endorsements, cancellations, binders, certificates, invoices, and related insurance documents. - Prepare insurance proposals, summaries, and client documents. - Maintain accurate records in the agency management system and perform account servicing activities through carrier websites. - Handle billing, premium collection, and account reconciliation - Provide excellent customer service, problem solving, and communication with clients, agencies, and carriers. - Mentor other CSRs and contribute to team operations. Qualifications: - 3+ years of commercial insurance experience preferred. - Property & Casualty license required. - Strong communication, negotiation, organizational, and customer service skills. - Ability to work independently while maintaining a team-oriented environment. - Proficiency with Microsoft Word, Excel, internet applications, and general office systems. Compensation & Benefits: - Salary range: $45,000–$50,000 - Benefits include: - Health, Dental, and Vision Insurance - 401(k) with employer matching - HSA and FSA options - Paid sick leave and vacation time #LI-AH1