Sr. Technical Solutions Specialist, Payments

The Opportunity: This is an amazing opportunity to be part of a high performing Payments team that’s making public sector easier, smarter, and more transparent. The successful candidate will be responsible for gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with implementation managers, and other cross-functional teams, including sales, product management, engineering, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction.   This role combines technical expertise, creative problem-solving, and excellent communication skills.     What You’ll Do: Technical Discovery  - Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms.  - Identify and escalate potential risks pertaining to integrations, timelines or product functionality during the implementation to the Implementation Manager.   - Translate business problems into actionable user stories for development teams.  Implementation & Configuration  - Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.  - Deliver high-quality solutions that meet initial requirements and core product functionality.  - Successful implementation of new product features with minimal bugs and/or user feedback, ensuring testing is limited to two scheduled rounds of testing.   Technical Subject Matter Expert  - Act as a subject matter expert during implementation, eliminating technical objections and building rapport with client engineering teams.  - Provide guidance on integrations, product functionality, and risk escalation during projects.  - Lead technical status calls with clients and report back status, risks and next steps to project team.  Innovation & Collaboration  - Work with peers to establish best practices and execute technical improvements.  - Deliver proofs of concept and pilots to demonstrate platform value.  - Prepare for project retros to share learnings and successful course corrections.   Quality & Customer Success  - Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.  - Maintain deadlines and quality standards across multiple active projects.  - Satisfactory scores on customer satisfaction surveys that are sent mid and post implementation.  - Track accurate time on tasks for Billing Utilization Rate reporting.     Who You Are: - Minimum 3 years’ experience in Solutions Engineering or technical consulting roles, with demonstrable success working in customer-facing role.  - Experience with REST/SOAP APIs, XML, JSON, and SQL; familiarity with Git workflows and distributed systems.  - Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders.  - Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions.   - Comfortable with public speaking and client interactions.  - Experience collaborating with product teams on new feature development and implementation.  - Understanding financial models and principles is a plus.  Core Competencies: - Requirements gathering and analysis  - Technical problem-solving and creative thinking  - Excellent written and verbal communication skills with experience working with remote teams  - Self-driven learner and contributor to enablement materials  Location:  This position will be hybrid with 3 days/week in our new Atlanta, GA office. (Tuesday, Wednesday & Thursday)   AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here. Life at Euna Solutions We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty. Here's what that actually looks like: 🏢 How we work We're hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side. 🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend. We think recharging is part of doing good work — not a reward for it. Use it however you need. 🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work. 🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community — and we make time for it. 🎉 Real connection at scale You won't know all 600+ people — and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating. 📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real opportunity to move when you're ready. About Euna Solutions Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here. Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/ We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.