Security Office Assistant (Halifax Airport)

Commissionaires Nova Scotia (CNS) is the province’s leading provider of security, safety, training, and identification services. Winner of the Halifax Chamber of Commerce Not-For-Profit of the Year, we are an part of the Canadian Corps of Commissionaires, our parent federation employing over 22,000 commissionaires across Canada. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians. We are looking for highly engaged, positive, and professional security professionals. You'll play a key role in the success of our organization through your contribution to the safety, security, and protection of our valued clients' people and property.    We are recognized for providing the highest quality of security services in Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental stewardship. WHAT WE OFFER A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology in the security industry across Nova Scotia. Join the 2024 Not-For-Profit of the Year and benefit from: - Competitive pay rates ($22.50 per hour) - Health, drug, and dental benefits - Life and accident insurance - Vacation pay, plus up to 8 paid Personal Days per year - 10 Paid Sick Days per year - Paid Federal Holidays - Commissionaires Retirement Savings Program (RRSP/TFSA matching) - Free uniforms and equipment - High-quality, formal, and paid on-the-job training - Annual paid loyalty award - Education assistance funds and family scholarship programs - Advancement opportunities within a large, national organisation - Free, onsite parking at Halifax Stanfield International Airport Position Summary The Security Office Assistant provides administrative, customer service, and operational support to the Security Office at Halifax Stanfield International Airport. This role involves responding to inquiries, managing lost and found services, assisting with visitor passes and access-related processes, and maintaining accurate records. The successful candidate will demonstrate strong organizational skills, attention to detail, and professionalism in a busy, security-sensitive environment. Compensation:$22.50 per hour  MAJOR RESPONSIBILITIES Customer Service & Communication - Serve as a primary point of contact for inquiries received in person, by telephone, and through email. - Provide clear and accurate wayfinding information and assistance to airport employees, visitors, and other stakeholders. - Respond to telephone calls, voicemails, and emails professionally and in a timely manner. - Assist airport employees with queuing and accessing services offered through the Pass Control Office. - Identify and escalate security-related concerns, incidents, or suspicious activities to the appropriate security personnel. Administrative & Office Support - Maintain accurate and organized electronic and physical records, including filing, updating, and retrieving documentation. - Use Microsoft 365, including OneDrive, to access, edit, print, upload, and organize documents. - Prepare and submit work orders and service requests as required. - Conduct routine audits of logs and records to ensure accuracy and completeness. - Maintain a clean, organized, and professional office environment, including light cleaning duties. Lost & Found Management - Receive, log, tag, organize, and securely store lost and found items in accordance with established procedures. - Respond to inquiries regarding lost property and coordinate follow-up communications. - Maintain organized lost and found storage areas and accurate records of received and returned items. - Prepare and appropriately package items for courier collection or return to their owners. Security & Operational Support - Assist employees and visitors with visitor pass software and the issuance of visitor passes in accordance with established procedures. - Support access-related administrative processes and assist with troubleshooting handheld Restricted Area Identification Card (RAIC) readers. - Manage the sign-in and sign-out of keys, identification badges, and other controlled items. - Prepare receipts and maintain accurate documentation for returned keys and identification badges. - Handle confidential and security-sensitive information with professionalism and discretion. Financial & Transactional Administration - Process payments accurately using the Point of Sale (POS) system. - Prepare, print, and maintain daily End of Day transaction reports. - Ensure accurate recordkeeping and adherence to established financial and administrative procedures.   EDUCATION AND KNOWLEDGE Education: - High School Diploma or General Educational Development (GED) certificate. - Previous administrative or office support experience is required. - Experience in a customer service, security, airport, or similarly regulated environment is considered an asset. Certifications / Requirements: - Valid driver's licence. - Valid First Aid and CPR/AED certification. - Ability to obtain and maintain the required security clearance and Restricted Area Identification Card (RAIC). - Reliable transportation to and from Halifax Stanfield International Airport. - Ability to work 12-hour rotating shifts, including weekends, nights, and statutory holidays. SKILLS AND ABILITIES (MINIMUM REQUIRED) - Strong organizational and administrative skills, with exceptional attention to detail. - Excellent verbal and written English communication skills. - Strong interpersonal skills and a professional, service-oriented approach. - Ability to manage multiple responsibilities, prioritize competing demands, and work effectively in a busy environment. - Demonstrated discretion and sound judgment when handling confidential, personal, and security-sensitive information. - Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and OneDrive. - Ability to learn and confidently navigate new software, electronic recordkeeping systems, and office technology. - Strong problem-solving skills and the ability to troubleshoot routine technical and administrative issues. - Ability to accurately maintain logs, records, documentation, and transactional information. - Ability to work independently while contributing positively to a collaborative team environment. - Professionalism, reliability, and adaptability when responding to changing operational needs. - Ability to remain calm, courteous, and effective when assisting individuals in challenging or time-sensitive situations. - Ability to recognize matters requiring escalation and communicate them promptly to appropriate personnel. PROFESSIONAL / TECHNICAL KNOWLEDGE - Familiarity with general office administration, records management, and customer service best practices. - Knowledge of, or willingness to learn, airport security procedures, and access control requirements. - Ability to follow established procedures for issuing visitor passes, managing controlled items, and maintaining security-related documentation. - Understanding of confidentiality, privacy, and appropriate information-handling practices. - Ability to follow applicable CNS policies, airport operating procedures, and relevant regulatory requirements. PHYSICAL REQUIREMENTS The Security Office Assistant must be physically capable of performing duties associated with an active airport office environment, including: - Standing, walking, and sitting for extended periods. - Bending, squatting, twisting, and reaching above shoulder height. - Lifting and carrying items weighing up to 60 lbs. - Pushing, pulling, and moving items as required. - Performing light cleaning and general office maintenance duties.