Order Management Associate

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The Order Management Associate should be both pro-active and thorough in their approach to their tasks, always ensuring a high level of attention to detail, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly. KEY RESPONSIBILITIES: - Generate vendor purchase orders accurately and efficiently based on client orders. - Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines. - Monitor and track inbound shipments from vendors to ensure timely and accurate delivery. - Collaborate with project teams to address any potential delays or issues in the shipment process. - Generate picking tickets for warehouse staff based on project timelines. - Create logistics tickets for outbound shipments to clients. - Pay meticulous attention to details in all stages of order processing to minimize errors. - Conduct thorough quality checks to guarantee that the correct products are shipped to clients. - Prioritize tasks based on urgency and importance to meet tight deadlines. - Efficiently manage a high volume of orders while ensuring accuracy and quality. - Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests. - Troubleshoot and resolve issues promptly to maintain smooth order flow. - Respond promptly to client inquiries and provide updates on order status. - Stay informed about product pricing, discounts, and promotions from vendors. - Identify opportunities to negotiate better terms with vendors and save costs. - Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability. - Experience in an order management or similar role; with a firm knowledge of the supply chain process - An understanding of the commercials involved in buying and reselling hardware - Experience using procurement software - Strong numeracy skills and analytical ability - Basic to Intermediate Microsoft Excel Knowledge - Excellent time management skills, with ability to manage workload and prioritize tasks - Exceptional attention to detail and level of meticulousness - Strong communication skills - A proactive problem solver, who can think on their feet. - Willingness to work as part of a team in a fast moving, growing global company ESSENTIAL CRITERIA: - Experience in an order management or similar role; with a firm knowledge of the supply chain process - An understanding of the commercials involved in buying and reselling hardware - Experience using procurement software - Strong numeracy skills and analytical ability - Basic to Intermediate Microsoft Excel Knowledge - Excellent time management skills, with ability to manage workload and prioritize tasks - Exceptional attention to detail and level of meticulousness - Strong communication skills - A proactive problem solver, who can think on their feet. - Willingness to work as part of a team in a fast moving, growing global company DESIRABLE CRITERIA: - Experience of Audio Visual / Video Conferencing and networking environments - Experience with Cisco CCW, Sage X3 and Jira a plus - Can drive progress positively and effectively, keeping all stakeholders informed. - Can maintain a high standard of work, even when working under pressure and handling multiple issues. #INDAPAC