Client Executive

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. “The entire customer journey. One platform” What we value Every CM.com colleague, connects to our 4 shared values: Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward. Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others. Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being. Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment. The Role Are you an experienced sales professional? Then this vacancy is worth a look. In the coming period, CM.com is investing heavily in bringing great sales talent on board, and there’s a place for different backgrounds and industries. As our new Client Executive, you’ll own a portfolio of key accounts and new customer targets in your vertical in the Netherlands, and you’re the commercial owner of the relationship, from the first conversation through contract signature and continued expansion. Behind you, a team makes sure it all works. In front of the customer, it just feels simple. That is what Closer to the Customer means. You will - Own a portfolio of existing customers and new-logo targets within the assigned segment in the Netherlands, and builds account plans for the key accounts - Grow existing accounts through cross-sell and upsell of the full CM.com suite, and acquires new logos - Run the full sales cycle end-to-end: prospecting, discovery, solution positioning, business case, proposal, negotiation and closing - Build and maintain relationships with decision-makers and multiple stakeholders (DMU) at customers and prospects, up to C-level - Translate customer needs and industry challenges into a sector-specific proposition, together with Sales Engineers, Product and the Head of Industry - Work with Customer Success on handover, retention and renewal, and on identifying expansion opportunities - Manage pipeline hygiene and provides accurate forecasts in Salesforce - Collaborate with Marketing on account-based campaigns, Dutch industry events and references, and contributes to case studies - Involve the Head of Industry and, where relevant, the Head of Partner Management early on complex, strategic or multi-product deals - Bring market, competitor and customer insights back into the segments’ go-to-market strategy - Represent CM.com at relevant Dutch industry events and customer meetings Pick your segment We’re hiring Client Executives for four segments. Tell us in your application which segment (or even industry) fits you best. This is a required question, because we match you to the segment that fits you best. - Experience Economy Festival & Events, Museums, Sport Clubs & Events, Tourism, Theme & Recreation Parks, Venues & Clubs, Bars, Hotels & Restaurants - Regulated Markets Banking & Insurance, Government & Public Services, Healthcare, Utilities, Charities - Technology, Media & Telecom Media, Telecom, Enterprise Software & Solutions, IT Services, Staffing & Recruitment - Retail & E-Commerce Fashion & Beauty, Home & Garden, Grocery & Food, B2B Commerce, Manufacturing & Construction, Logistics & Transport