Partner Manager

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. “The entire customer journey. One platform” What we value Every CM.com colleague, connects to our 4 shared values: Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward. Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others. Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being. Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment. The Role As a Partner Manager, you will build and grow CM.com’s network of partners, with a strong focus on agencies and IT services companies. You will work closely with our partners to reach shared goals and play an important role in growing our business through valuable, long-term collaborations. Our partners, including resellers, digital agencies, systems integrators and technology providers, use CM.com’s software solutions in their own services to their clients: Marketing Cloud, Service Cloud, the Customer Context Platform and our Chatbot and Agentic AI Platform. All of these run on our communications platform, which brings together RCS, WhatsApp, SMS, Voice and Email in one place. You will - Grow the partner portfolio with an organic growth target and cross-sell detection - Develop resell and alliance models, strategic partnerships and collaborations - Identify new opportunities for collaboration - Coordinate marketing and partner activities: sales enablement, events and joint comms - Ensure an optimal partner experience and customer satisfaction - Analyze partner performance and report results - Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.