IT Operations Specialist

IT Operations Specialist – Key Responsibilities & Requirements Position Overview - Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience. - Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes. - Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery. - Collaborate with global IT teams to align on policies, processes, tools, and best practices. - Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely. End User Support - Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues. - Support employees throughout onboarding, day-to-day operations, and offboarding. - Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools. - Escalate complex issues while maintaining ownership, communication, and follow-through. - Deliver a responsive, customer-centric support experience with a focus on user satisfaction. Device Lifecycle Management - Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments. - Manage IT asset inventories and maintain accurate lifecycle documentation. - Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms. - Coordinate hardware upgrades, replacements, and refresh programmes. Systems & User Administration - Manage user provisioning and deprovisioning across business applications and SaaS platforms. - Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies. - Maintain and update IT documentation, procedures, and knowledge base articles. - Assist with operational improvements, standardisation projects, and service enhancement initiatives. Workplace Technology & AV Support - Provide support for meeting room technology and collaboration platforms. - Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues. - Escalate advanced AV issues to specialist support teams when required. - Support events, meetings, and conference room readiness activities. Candidate Profile - Proven experience in IT Support, IT Operations, or Service Desk environments. - Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies. - Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow. - Advanced MacOS administration and end-user support experience. - Excellent communication, customer service, and stakeholder management skills. - Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment. Preferred Certifications - CompTIA A+ - CompTIA ITF+ (IT Fundamentals) - Google IT Support Professional Certificate - Microsoft Certified: Endpoint Administrator Associate - Jamf Certified Associate - Okta Certified Professional WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. #INDEMEA