AV Technician

Who We Are EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members. We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency. The Role As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings. Please note: This role requires frequent travel across Europe. What You’ll Do - Install and de-install AV systems across client sites in commercial environments - Configure endpoints and supporting infrastructure - Conduct room audits to ensure optimal technology performance for various meeting room sizes - Perform preventative maintenance to keep equipment and spaces ready for use - Identify and resolve hardware faults and system failures - Complete post-installation assessments and documentation - Carry out on-site user acceptance testing and software upgrades - Act as a technical escalation point, providing solutions for ongoing issues - Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations - Communicate project updates and reports to management - Document hardware failures and manage break/fix and RMA requests What You’ll Need to Succeed - Proven experience in AV/video conferencing system installation - Practical, hands-on experience using tools and working with cables - Willingness and ability to travel extensively across the region - Professional, efficient, and customer-focused approach - Ability to work under pressure and make confident, independent decisions - Passion for technical development and continuous learning - Reliable and responsible, with the ability to work independently or collaboratively - Excellent organizational and time management skills - Strong written and verbal communication skills - Critical thinking and problem-solving mindset - Flexibility to adapt to changing schedules and customer needs Preferred Skills - Control Systems: Crestron, AMX, Extron - Audio Systems: Biamp, QSC, Polycom - Video Systems: Cisco, Polycom Diversity & Inclusion EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor. #INDEMEA