Senior Manager, Products & Services - Consumer Products & Retail

About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Consumer Products & Retail Transformation practice are looking for a Senior Manager/Director to join the team Our Consumer Products & Retail practice is looking for an experienced Senior Manager or Director to join the team and help our clients deliver complex, business-critical transformation. We are seeking a highly motivated consulting leader with a strong track record of designing and delivering large-scale transformation programmes within the consumer products and retail sectors. This could include experience across supply chain transformation, S&OP, planning and forecasting, ERP-enabled transformation, or operating model design and implementation. This is a broad transformation leadership role rather than a position focused on a single functional specialism. The right person will combine strong consulting and programme leadership capabilities with the commercial confidence to lead client relationships, manage complex engagements, and identify opportunities to deepen and grow existing accounts. Candidates may have built their career entirely within consulting or combined consulting with relevant industry experience. However, substantial consulting experience and a clear understanding of how to lead clients through complex transformation are essential. What we are looking for You will be a pragmatic transformation leader who is comfortable moving between strategic thinking and the realities of implementation. You will understand what it takes to mobilise and deliver complex programmes, engage senior client stakeholders, and create alignment across business and technology teams. You do not need to be a pure business development or new-logo origination specialist. However, you must be comfortable owning senior client relationships, leading the day-to-day development of accounts, and identifying opportunities to broaden our impact with existing clients. You will also bring enough depth in consumer products or retail to understand the commercial and operational context in which clients are transforming, while retaining the breadth to work across different types of transformation challenge. What you will be doing - Lead complex transformation engagements for consumer products and retail clients, taking responsibility for successful delivery from initial design through to implementation. - Help clients shape and deliver transformation across areas such as supply chain, S&OP, business planning, forecasting, ERP implementation, and operating model effectiveness. - Translate strategic objectives into practical transformation roadmaps, delivery plans, governance structures, and measurable business outcomes. - Lead the day-to-day management of major client accounts and engagements, building trusted relationships with senior stakeholders. - Act as a confident and credible account leader who can strengthen client relationships, identify emerging needs, and grow existing accounts. - Oversee complex programmes involving multiple workstreams, business functions, technology platforms, geographies, and stakeholder groups. - Work across business and technology teams to ensure that transformation programmes deliver sustainable operational improvements rather than standalone systems or process changes. - Advise clients on the organisational, process, capability, data, and technology changes required to deliver successful transformation. - Provide clear leadership to multidisciplinary project teams, creating an environment in which consultants can perform effectively and develop their capabilities. - Manage programme risks, dependencies, budgets, resources, governance, and senior stakeholder expectations. - Support business development activity through proposal development, solution design, client presentations, and the expansion of existing relationships. - Contribute to the continued development of our Consumer Products & Retail practice, including its propositions, delivery capabilities, market profile, and people. Your skills and experience - Significant experience within consulting, with a strong track record of leading complex transformation engagements for consumer products or retail clients. - Experience operating at Senior Manager, Director, or an equivalent level within a recognised consulting organisation. - Demonstrable expertise in one or more of the following areas: - Supply chain transformation - Sales and operations planning, or S&OP - Demand, supply, or integrated business planning - Forecasting and planning transformation - ERP-enabled business transformation - Operating model design and implementation - Complex programme leadership - Experience leading major transformation programmes from strategy and design through to implementation and business adoption. - A strong understanding of how business processes, operating models, data, technology, organisation design, and change management come together within a successful transformation. - Proven ability to lead multidisciplinary consulting teams and manage multiple workstreams within complex client environments. - Strong client engagement and account management skills, with the confidence to work with senior client stakeholders and manage important day-to-day relationships. - Evidence of growing or expanding existing client accounts by identifying additional client needs and converting them into relevant opportunities. - Strong commercial judgement, including experience managing engagement economics, delivery quality, scope, risk, and client expectations. - The ability to communicate complex transformation topics clearly and credibly to both business and technology stakeholders. - Excellent problem-solving, facilitation, influencing, and stakeholder management capabilities. - A collaborative leadership style and a strong commitment to coaching and developing consulting talent. - Industry experience gained before, during, or after a consulting career would be valuable, but candidates must bring substantial and current consulting capability. What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: - Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. - Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. - Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. - Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. - Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this. Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. Baringa Privacy Notices For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at [email protected] For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact [email protected] For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at [email protected]