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Jr. Operations Analyst
Chennai, Tamil Nādu, India · Remote · fulltime_permanent · Business Operations
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About the role
Roles & responsibilities
- Analyze data sets to identify trends, patterns, and actionable insights that improve Contact Center performance.
- Ensure reports and analytics align with business goals and strategic direction.
- Identify, gather and document new reporting requirements from internal stakeholders.
- Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
- Conduct detailed business analysis and root cause analysis with clear, data-driven recommendations.
- Maintain and automate dashboards, reports, and visualizations using MS Office or Google Sheets.
- Monitor operational issues and collaborate with teams to offer real-time solutions.
- Work closely with Contact Center teams to support decision-making with timely and accurate data.
- Share knowledge and best practices across the team to drive continuous improvement.