Head of Partner Enablement

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. “The entire customer journey. One platform” What we value Every CM.com colleague, connects to our 4 shared values: Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward. Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others. Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being. Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment. The Role You’ll build and own the partner network that takes CM.com into every European market: resellers, technology partners and implementation partners who sell, connect and deliver our platform together with us. Software companies rarely grow on their own sales force alone. The strongest ones grow through partners: resellers with local presence and customer trust, technology companies whose products connect with ours, and implementation specialists who make sure customers get real value after they sign. In Europe this matters even more, because every country has its own language, business culture and way of buying. CM.com brings messaging, AI, customer service, marketing and payments together on one platform, and the right partners can bring that to many more companies, faster. The challenge You are accountable for the growth that comes through the partner channel. You decide which partners we recruit, how the partner program is set up (tiers, incentives, training and joint marketing), and how fast new partners become productive. You also set the rules, so partners and our own sales teams grow together instead of competing. You build this across cultures and languages, and largely from the ground up. That takes an entrepreneur who can open doors, negotiate with senior leaders at partner companies, and turn relationships into a program that scales with clear numbers behind it. You will - Build and execute the European partner strategy and roadmap, and make clear where partners create the most value. - Recruit and onboard new resellers, technology and implementation partners across European markets, and manage senior partner relationships and escalations. - Design and run partner programs that scale across the region: tiers, incentives, enablement and joint marketing. - Certify and train partners on our full offering, and shorten the time until new partners deliver results. - Drive pipeline sourced and influenced by partners together with the Heads of Industry, track partner performance, and represent CM.com at partner and industry events. - Use AI tools actively to improve your own work: experiment, automate, and share what works with your team. What success looks like - Revenue, gross profit growth and pipeline in Europe generated through the partner channel - Partner satisfaction (NPS) and retention - Time to productivity of newly onboarded partners