IT Engineer - Boston (Part-time)

About Us: At Aptitude, we’re on a mission to change the way the world’s leading enterprises understand and grow their businesses. Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth. We’re proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact. We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative. With our headquarters in London and offices in seven locations worldwide, we’re proud to partner with clients across four continents. Wherever you join us, you’ll be part of a global community shaping the next generation of finance technology. The Role: We are looking for a motivated part-time Junior/Mid IT Engineer to join our Internal IT team. This role combines hands-on technical support with responsibility for endpoint security systems. The successful candidate will help ensure that company devices are secure, up to date, and that employees receive effective on-site IT support. Key Responsibilities IT Office Equipment Support - Provide on-site IT support for users in the office, including troubleshooting hardware and software issues. - Assist with workstation setup, device replacements, and office IT equipment User Support & Troubleshooting - Serve as a first-line point of contact for IT-related issues and requests. - Diagnose and resolve common user problems related to operating systems, applications, hardware, and connectivity. - Document issues, solutions, and procedures in internal knowledge bases. - Collaborate with other IT team members and external vendors when required. Endpoint Security & Device Management - Monitor and manage operating system and software updates for endpoint devices (Windows/macOS). - Review, analyze, and respond to security alerts and notifications generated by endpoint protection systems. - Escalate potential security incidents according to internal procedures and support remediation activities.