Back Office and Customer Support Officer 24/5

About Us We are a global dynamic company providing solutions to a diverse global client base. As part of a wider international group, we are committed to delivering high-quality, real-time customer support to our clients worldwide. Our team is growing, and we are currently looking for a dedicated and customer-focused individual to join our Back Office and Customer Support Department. Position Overview We are seeking a professional, and motivated Back Office and Customer Support Officer to serve as the first point of contact for our clients across the globe. The ideal candidate will provide timely, effective, and courteous support via various channels, ensuring a seamless experience for our customers. This role requires on-site presence and involves rotating weekly shifts to support our 24/5 global operation. Our support services run continuously from Monday to Friday, ensuring clients receive assistance whenever they need it. Key Responsibilities - Handle incoming customer inquiries via live chat, email, and telephone with efficiency and professionalism. - Provide accurate information and guidance on the company’s services, platforms and procedures. - Investigate and resolve client issues in a timely and thorough manner. - Escalate complex issues to the relevant departments and follow up until resolution. - Record and document all customer interactions accurately in the CRM system. - Maintain a positive and empathetic attitude toward customers at all times. - Stay up-to-date with internal procedures, compliance guidelines, and product updates.