Senior UX Designer #379

We are seeking an experienced Lead/Senior UX Designer to guide UX design practices across the Ministry of Social and Family Development (MSF) cluster. This is a strategic role that requires both hands-on design expertise and the ability to lead cross-ministry initiatives, working with senior stakeholders across multiple projects and teams. Key Requirements Experience & Expertise - 8+ years of progressive UX/UI design experience, with at least 3 years in a senior or lead capacity - Proven track record of leading design initiatives across multiple projects simultaneously - Demonstrated experience working with senior stakeholders and C-level executives - Experience in government, enterprise, or large-scale organizational settings is highly preferred - Portfolio demonstrating product thinking, strategic leadership, design process, and measurable impact Technical Skills - Experience with design research methodologies and usability testing tools - Expert proficiency in design tools - Strong understanding of responsive design, design systems, and component libraries - Familiarity with front-end technologies (HTML, CSS) and ability to collaborate effectively with developers Leadership & Communication - Exceptional presentation and communication skills with ability to influence at all organizational levels - Experience facilitating design workshops, critique sessions, and collaborative design activities - Strong interpersonal skills with demonstrated ability to build consensus and drive alignment - Ability to mentor and develop design talent while establishing a culture of design excellence - Strategic thinking with ability to translate business objectives into user-centered design solutions Work Environment - Work across multiple concurrent projects with ITG teams - Collaborate with vendors and external partners on various ministry systems - Interface regularly with stakeholders from different ministry divisions including policy, operations, and technology teams - Projects span citizen-facing applications, case management systems, content management platforms, and data analytics tools The Ideal Candidate Beyond the listed qualifications, we are looking for someone who: - Balances strategic vision with hands-on execution and isn't afraid to roll up their sleeves - Ability to harmonise between product thinking and design - Is comfortable operating with ambiguity and establishing practices in a maturing design function - Brings curiosity about social services, policy, and public sector challenges - Demonstrates empathy for both end users (citizens, social workers) and internal stakeholders - Has a collaborative mindset and thrives in cross-functional team environments - Values impact over perfection and can navigate the pragmatic realities of government technology Application Process Interested candidates should submit: - Resume/CV highlighting relevant experience - Portfolio demonstrating UX process, stakeholder engagement, and design outcomes - Brief statement (300-500 words) describing your approach to establishing UX practices in a complex organizational environment Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.