Billing Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing Support Specialist based in Luxembourg. As a Billing Support Specialist, you will play an essential role in delivering a seamless billing experience for customers across international markets. You will manage a wide range of billing-related inquiries, helping technical customers resolve payment issues, invoice discrepancies, and account-related questions. Working closely with customers and internal engineering teams, you will investigate complex cases and ensure timely, effective resolutions. Beyond day-to-day support, you will identify recurring issues and recommend improvements to internal workflows, tools, and customer-facing processes. You will also contribute to product quality by helping reproduce technical issues, develop test cases, and strengthen testing coverage. This opportunity is ideal for a customer-focused professional who enjoys problem-solving and working in a fast-paced, globally distributed, asynchronous environment. You will have the autonomy to take ownership of your work while contributing to a product used by a growing international developer community.