HEAD OF GLOBAL RETAIL (OFFLINE STORES)

HEAD OF GLOBAL RETAIL (OFFLINE STORES) Location: Hong Kong or Asia-Based (Significant International Travel) ABOUT THE ROLE CASETiFY is scaling its physical footprint from a growing store network into a highly disciplined, world-class offline retail business. We are looking for an exceptional Head of Global Retail to take total P&L ownership of our physical stores globally. This is a builder mandate: you will architect our brick-and-mortar operating playbook, drive four-wall unit economics, enforce expansion discipline, and turn physical stores into high-yield brand hubs. KEY RESPONSIBILITIES - Own the global offline P&L. Drive same-store sales, store EBITDA, inventory turnover, and faster store payback periods. - Define standardized store formats, visual merchandising, staffing models, and operating playbooks across all physical markets. - Lead global store expansion, portfolio reviews, and tough decisions on relocations, underperforming doors, and capital allocation. - Establish unified store scorecards, operational rhythms, and field leadership standards across regions. - Leverage physical spaces to increase attachment rates, build brand trust, and convert customers beyond phone cases. - Connect physical stores with Brand, Product, E-Commerce, Supply Chain, and Finance to optimize overall business growth. REQUIREMENTS - Direct financial accountability (P&L ownership) for multi-store brick-and-mortar networks. - Clear track record of lifting four-wall margins, same-store sales, and store productivity. - Experience building retail frameworks, operating rhythms, and teams across multi-country markets. - Strong judgment across store labor allocation, inventory management, retail metrics, and physical expansion. - Experience scaling an offline store network from ~30–50 doors to 100+ stores globally. - Background in premium consumer, fashion, accessories, lifestyle, beauty, or consumer tech retail. APPLY Ready to build our global brick-and-mortar business from the ground up? Submit your CV and key retail growth achievements.