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Anton Paar

Field Service Engineer - South East

Luton, GB · Remote · Full-time

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About the role

CRMContract ManagementCommunication
Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team. Ideally based within 1 hour of Luton, you will deliver expert maintenance, calibration, and repair services to a varied customer base across the home counties and London with a bias toward the North of the region (Oxford, Milton Keynes, Cambridge). This is a varied and dynamic role working across multiple industries and supporting a broad portfolio of highly advanced analytical technologies. Full technical training will be provided to ensure your success. - Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately. - Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports. - Deliver remote technical support via telephone and online channels to customers and colleagues. - Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays. - Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates. - Keep all tooling and test equipment in full working and calibrated condition. - Identify and generate sales leads for instruments and service opportunities during service visits. - Accurately record service activities, communications, and parts usage within the CRM system. - HNC (or higher) in an Engineering discipline – Electronics preferred. - Proven field service experience working on complex analytical instrumentation at customer sites. - Experience with systems utilising compressed gases, and potentially hazardous substances. - Ability to interpret scientific/analytical data and resolve technical customer queries.  - Competence using standard electronic test equipment. - Strong organisational skills with clear written and verbal communication abilities. - IT literate, ideally with experience using CRM systems; proficient in MS Office applications. - Self-motivated, flexible, and willing to travel with occasional overnight stays. - Full, clean UK driving license. - Attractive base salary plus company & performance related bonus. - Company car - A competitive package of benefits. -  Potential for growth within a dynamic company.