L2 Platform Operations Engineer – MuleSoft

Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote Role: L2 operational support for the MuleSoft platform, ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift. This is a Platform Operations / L2 Support role, not an API Development position. Main Tasks: - Manage and resolve L2 incidents within SLA. - Perform platform troubleshooting and log analysis. - Support deployments, releases and changes. - Execute runbooks, recovery procedures and operational tasks. - Document incidents, resolutions and known workarounds. - Perform basic Root Cause Analysis (RCA) and identify recurring issues. - Maintain simple automation scripts. - Support Flex/Omni Gateway operations. - Track actions and deliverables to closure. - Participate in production support meetings, on-call and major incidents. 3–5 years MuleSoft Platform Management, MuleSoft Omni/Flex Gateway, Terraform, OpenShift, GitHub, basic AWS & Azure, OAuth/OpenID & API Security, ITIL, Argo CI/CD, English C1, Computer Science or equivalent. XML, XSD, WSDL, WS-*, Java, JSON, networking (VIP/firewalls/load balancers), certificate lifecycle, SOAP UI, Postman, ServiceNow, Linux. English and Spanish are a must Madrid