Home Health Intake/Scheduling Coordinator - Walnut Creek

Home Health Scheduling Coordinator (Full-Time) Location: Walnut Creek, CA (On-site)Pay: $27–$32 per hour DOEExperience: 1 year Home Health experience required Make a Meaningful Impact Every Day Health Link Home Health and Hospice is a leading provider of comprehensive home health services throughout the San Francisco Bay Area and East Bay for over two decades. We are currently seeking a self-driven, detail-oriented Scheduling Intake Coordinator to join our Walnut Creek team. This is an IMMEDIATE on-site opening for a dynamic, high-energy, team-oriented professional who can hit the ground running and thrive in a fast-paced environment. Why Join Health Link? - Forward-thinking, transparent, inclusive culture - Competitive compensation - Medical, dental, vision, life insurance, 401(k) with match - Paid Time Off (up to 10 days) - Stability and growth within a well-established agency - Work alongside a collaborative team of clinicians and administrative staff Key Responsibilities - Maintain and coordinate schedules for home health services - Assist with intake and process incoming referral information - Ensure cases are assigned and staffed within established timeframes - Communicate schedule updates to clinicians, patients, supervisors, and referral sources - Manage high call volumes with professionalism and a pleasant demeanor - Respond to urgent or emergency scheduling needs - Provide direction to field staff as needed to ensure appropriate patient coverage - Report scheduling changes and client concerns to supervisors - Verify time records against schedules - Follow up on scheduling issues reported by on-call staff - Attend required meetings and training - Maintain compliance with agency policies and procedures - Perform other duties as assigned What Makes You Successful - Previous scheduling or intake experience (home health required) - Detail oriented with excellent verbal, written, and interpersonal communication skills - Friendly, professional phone presence and comfortable handling high call volume - Strong organizational and time-management skills - Ability to prioritize and multitask in a fast-paced environment - Strong computer proficiency - Knowledge of medical terminology preferred - Ability to work independently with minimal supervision - Willingness to work occasional weekends and holidays as required to support patient care and operational coverage Work Environment - On-site at our Walnut Creek location - Full-time position - Not remote - Schedule may include weekends and holidays based on business needs