Operations Engineer

As an Operations Engineer, you will play a key role in ensuring the reliability, security, and continuous improvement of our production platform. Working alongside our Cloud Engineers, DevOps Engineers, Security team, and external hosting provider, you will become a key contributor to the day-to-day operations of our on-prem production environment. This role is ideal for someone with an initial experience in systems or infrastructure who wants to grow into a highly autonomous operations engineer. You'll receive coaching and progressively take ownership of increasingly complex operational responsibilities. Your Responsibilities Production Operations - Monitor the health and availability of our production platform. - Investigate infrastructure and platform alerts. - Troubleshoot production issues and coordinate incident resolution. - Perform operational health checks and routine maintenance activities. - Maintain operational documentation and runbooks. Hosting Provider Coordination - Act as the day-to-day technical contact for our managed hosting provider. - Coordinate incidents, maintenance windows and infrastructure changes. - Follow up on operational requests until completion. - Ensure operational procedures are properly executed. Platform Reliability - Participate in incident investigations and Root Cause Analyses (RCA). - Implement corrective actions following incidents. - Identify recurring issues and propose permanent improvements. - Contribute to improving the reliability and resilience of the production platform. Infrastructure Lifecycle - Participate in operating system upgrades and migration projects. - Coordinate infrastructure lifecycle activities with our hosting provider. - Implement infrastructure hardening recommendations in collaboration with the Security team. - Keep technical documentation and operational procedures up to date. SQL Server Operations - Assist in the operational management of our SQL Server environment. - Investigate SQL Server logs and performance issues during incident resolution. - Support database maintenance and operational activities. - Contribute to troubleshooting database-related production incidents. - Develop a solid understanding of SQL Server administration and high-availability concepts. Automation & Continuous Improvement - Develop PowerShell scripts and automation tools. - Eliminate repetitive manual operational tasks. - Improve operational processes and tooling. - Contribute to standardizing operational procedures. - Continuously look for opportunities to improve efficiency and reliability. Security & Compliance - Perform operational activities within our regulated production environment. - Follow documented security and operational procedures. - Support security remediation and hardening activities. - Contribute to maintaining operational documentation. - Gradually learn the operational processes supporting our PCI DSS environment.