Director, Account Management

About MasterControl: MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers: to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing, and postmarket surveillance. For more information, visit www.mastercontrol.com. SUMMARY The Director of Account Management at MasterControl is responsible for leading a team of Account Managers in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Key objectives include developing and executing account management strategies, fostering cross-functional collaboration, and ensuring customer retention. RESPONSIBILITIES - Oversee the Account Management team in managing customer relationships, understanding customer needs, and fostering customer growth. - Develop and implement account management strategies to ensure customer satisfaction, drive upsell opportunities, and achieve revenue targets. - Collaborate with Sales, Marketing, Product, and Customer Success teams to align account management initiatives with company goals. - Monitor customer health metrics, analyze customer data, and identify areas for improvement. - Provide guidance and training to the Account Management team on product knowledge, account management best practices, and industry trends. - Establish and maintain account management best practices, processes, and policies to drive efficiency and effectiveness. - Manage the account management budget and allocate resources effectively across initiatives. - Serve as an escalation point for high-value accounts and critical customer issues. PREFERRED SKILLS - 10+ years of experience in account management, customer success, or a similar role. - Experience leading and managing account management teams. - Strong understanding of account management strategies and best practices. - Excellent analytical, problem-solving, and communication skills. - Proven ability to develop and implement successful account management initiatives. - Experience in budget management and resource allocation. - Knowledge of account management technologies and platforms. - Bachelor's degree or equivalent combination of education, experience, and training. PHYSICAL DEMANDS AND WORKING CONDITIONS - Ability to operate a computer and communicate effectively through various channels. - Willingness to travel as needed for customer meetings and events. As the Director of Account Management at MasterControl, you will be a key player in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Your expertise in account management strategies, data analysis, and cross-functional collaboration will contribute to the overall success of the company and help achieve its goals. Your ability to lead a high-performing team and prioritize customer needs will be essential to maintaining strong customer relationships and promoting customer success at MasterControl. Why Work Here? #WhyWorkAnywhereElse? MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet. We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse? MasterControl could be your next (and last) career move! Here are some of the benefits MasterControl employees enjoy: - Competitive compensation - Medical - 401(k) plan with company match - PTO packages that increase with tenure - Schedule flexibility - Company parties and employee recognition programs - Dental/vision plans - Employer-paid life insurance policy - Much, much more! Applicants must be currently authorized to work in the United States on a full-time basis. MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources. Equal Opportunity Employer, including disability and protected veteran status