Accounts Receivable & Collections Specialist

About us TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare. TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities. What’s your contribution to the TeleTracking story? When you chose to bring your passion and skills to helping achieve our purpose, you’ll be part of a team that understands that there’s a human life behind every data point. Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare. About the role The Accounts Receivable & Collections Specialist (The Specialist) is responsible for initiating calls to complex and difficult customers to collect payments and settle accounts. Follow up on delinquent account updates and maintain accurate financial records including accounting, receivable, and credit records. The Specialist must maintain accurate records of all customer conversations within the company's ERP along with any other internal house of record. May be responsible for ad hoc customer billing and responding to customer inquiries regarding invoice disputes. The Specialist may also provide support to the Cash Applications team which records, verifies, and posts payments received by the organization. Ensures transactions are recorded promptly and accurately in accordance with internal accounting policies. Reconciles payments with accounts receivable ledger and prepares reports of delinquent accounts. Experience and Skills A successful Accounts Receivable and Collections Specialist actively manages the Client accounts with little supervision and has strong interpersonal knowledge to easily connect with and influence clients to agree to collection terms. Additionally, the Specialist knows how and when to partner with internal stakeholders to leverage collections efforts. What you will do Collections (70%) - Achieve assigned collection goals. - Contacts customers via phone on status of current and past due invoices. - Prepare and send collection emails/letters. - Updates CRM software on all customer communications. Accounts Receivable (20%) - Partners with and provides updates to internal stakeholders on top Past Due accounts to completes Monthly & Quarterly AR allowance. - Develop and Maintain processes and procedures surrounding the monthly cash forecasting process. - Actively seeks out opportunities to improve and streamline department processes to reduce Accounts Receivables. Other duties as assigned (10%) - Processes statements per Clients/Auditor request. - Provides Ad hoc reporting as required. - Maintains and develops clear work instructions for assigned duties and trains incumbents in those areas. What we look for 3 to 5 years of collections experience. (Required) Prior billing experience. (Preferred) Accounts Receivable experience. (Preferred) Skills Passionate about achieving assigned goals while building and maintaining impactful client relationships. (Required) Clear and concise communicator with the ability to explain and train as a subject matter expert in assigned duties. (Required) Independent, strategic thinker with a "can do" attitude. (Required) Strong and tactful negotiator skill set. (Required) Accounts receivable and billing experience. (Preferred) Education Bachelor's Degree (Preferred) High School Diploma (Required) Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Benefits - Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one! - Life and AD&D - Flexible Spending Accounts: Medical, Dependent Care, and Transportation - 401 (k) Retirement Savings - Tuition Reimbursement - Military Paid Leave (up to 6 months of base salary while on military leave) - Paid Time Off - Paid parental leave Disclaimer: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.