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HeadFirst B.V.

Talent Consultant

Bartlesville, Oklahoma, United States · Remote · fulltime_permanent · Customer Success - America

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About the role

Program ManagementAccount ManagementCustomer SupportCompliance
Position objective: As the Talent Consultant, you will be part of a dynamic Program Management team assigned to specific Guidant Global MSP client(s). You will be empowered to deliver on the flawless execution of the day-to-day functions in conjunction with the Client Sponsor and with the support of a shared Operations team. We are looking for an experienced MSP Professional with incredibly high integrity, an inquisitive mind and a passion for customer service excellence that will positively contribute to the success of multiple clients. Commitment to our culture, values, and behaviors: Achievement of the position objectives and key responsibilities is attained by: - Fostering collaboration and building strong connections that drive Vertage’s strategy and initiatives forward. - Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture. - Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company. Key responsibilities: - Utilize your staffing industry experience to manage the staffing process for an exclusive client, including defining new requisitions, screening submitted resumes, coordinating the interview process, and overseeing the on-boarding process. - Partner directly with hiring managers and outside staffing agencies, maintaining consistent communication and updates as a liaison between both parties. - Apply the contractual terms, ensuring compliance with the client and suppliers while managing pricing, vendor neutrality, assignment duration, invoicing, and reporting. - Provide VMS and program training to client hiring managers and outside staffing partners. - Exhibit issue resolution by responding to requests with a strong sense of urgency. - Execute administrative tasks, including reporting, resume shortlisting, assignment tracking, and invoice approvals. - Lead weekly status calls with Suppliers. Work knowledge and attributes: Knowledge of: - Staffing Industry and/or Managed Service Provider (MSP) model. - IT recruiting and/or supporting IT staffing initiatives as an MSP partner. - Fieldglass Vendor Management System experience preferred. Ability to: - Communicate effectively. - Prioritize multiple tasks and demonstrate proper time management. - Problem solve and present recommendations to internal and external clients. - Negotiate pay rates effectively. - Ability to translate communicate requirements to generate specific report requests. - Work independently without direct supervision. - Minimum of 2 years' experience in the Staffing industry - preferably in Account Management, Managed Service Provider, or related experience. Workplace Health, Safety, and Environmental Compliance: At Vertage, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact. Vertage is committed to providing a safe and secure working environment to all employees and promote best practices. You will meet our HSE obligations by committing to: - Seek to prevent injury to any employee, customer, worker, or contractor. - Actively participating and completing compliance training as required. - Consider the safety implications of decisions. This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.