Senior Embedded Field Reliability Engineer

WHY TRACTABLE? We combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most. Tractable is a leader in AI for auto repair and insurance, backed by SoftBank, Insight Partners, and Georgian. LumaScanner is our hardware-plus-SaaS vehicle scanning system: a drive-through scanner installed at dealerships, collision shops and insurer sites that pushes vehicle damage assessment toward real-time AI identification and repair estimation. LumaScanner started as a small, scrappy project and is fast becoming a major revenue line. Our Salt Lake City team designs, builds and supports it - hands-on work, close to the hardware, with startup pace and real ownership, backed by the data and funding of a company that has already proven the model at scale. About the role Our installed fleet is growing faster than our next-generation design can ship. The first-generation hardware has known electrical and integration limitations that show up in the field, and our core embedded team is focused on the long-term redesign. We’re looking for a Senior Embedded Field Reliability Engineer to own the health of today’s installed units. Your mission: keep every deployed scanner alive and recoverable, reduce customer-facing issues, and feed real field data into the redesign. This is a sustaining role for someone who gets satisfaction from keeping an imperfect product working brilliantly in the field - not from starting over on a clean sheet. You’ll partner closely with customer support and the embedded R&D team, and you’ll spend real time on-site with customers. What you’ll do - Build and run field failure tracking: categorize failures, rates and root causes across the installed base. - Reproduce and root-cause intermittent field failures from logs, telemetry and scope traces. - Ship recoverability fixes without a board respin — hardware and software watchdogs, safe-mode boot, remote reset paths, A/B firmware with automatic rollback. - Instrument devices with fleet telemetry to catch failures early, and push fixes safely to deployed units via OTA. - Design and validate low-cost retrofits (e.g. power control or filtering) that a field tech can install in under 30 minutes. - Write runbooks so support can recover units without escalating to engineering. - Give R&D a prioritized, well-researched list of design issues, backed by field data. - Travel to customer sites to diagnose issues and work directly with dealer service managers and our support team. What we’re looking for - 7+ years of hands-on embedded engineering experience at senior or staff level. - Field failure analysis: you’ve reproduced intermittent failures in deployed hardware, root-caused them, and run an RMA or failure-tracking process. - Recovery engineering: watchdogs, bootloaders, A/B firmware partitions with automatic rollback, and remote reset. - Board-level hardware debugging: power sequencing, brownouts, grounding and EMI, thermal issues, and camera interfaces such as USB, PoE or GigE. Proficient with oscilloscopes, logic analyzers, multimeters, and reading schematics and datasheets. - Fleet telemetry and OTA updates on deployed devices. - Embedded Linux and production C/C++, plus Python for test and diagnostic tooling. - Customer-facing comfort: happy to travel to sites and explain issues clearly to non-technical people. - Pragmatic, data-driven mindset: you start with failure rates, logs and power topology, and you ship workarounds quickly under time pressure. Nice to have - Machine vision or multi-camera systems experience. - You’ve designed a small retrofit board or field kit. - Startup or small-team experience, comfortable without a big test lab. - Automotive, dealership or industrial environment exposure. - Experience using AI coding tools (Cursor, Claude Code, OpenAI Codex) to iterate quickly. What success looks like - Field failures are tracked, categorized and quantified across the installed base. - Recoverability fixes are live on deployed units without a board respin. - Low-cost retrofits are validated and ready for field techs to install in under 30 minutes. - Support can recover units using runbooks, without escalating to engineering. - R&D has a prioritized, data-backed list of design issues for the next generation. Salary band: $150-180k + equity DIVERSITY COMMITMENT At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised. We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.