Assistant Guest relations Manager

Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.  Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager. This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service. - Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions -  Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences -  Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction -  Train and mentor new team members in guest relations best practices and luxury hospitality standards - Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery -  Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes -  Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow-up - Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences -  Manage guest communications, including correspondence, special requests, and pre-arrival information - Monitor and maintain service quality standards across all guest touchpoints -  Support the coordination of concierge services and arrange bespoke experiences for guests **Job Qualifications** - - Bachelor's degree in Hospitality Management or related field - Fluency in French, Italian, or Arabic, with excellent English communication skills (written and verbal) -  Minimum of 3 years' experience in guest relations or hospitality management, preferably in a luxury resort setting -  Strong leadership and team management capabilities -  Excellent problem-solving abilities, attention to detail, and composure under pressure -  Proficiency in hotel management software and Microsoft Office suite - In-depth knowledge of luxury hospitality standards and practices -  Flexibility to work varying shifts, including weekends and holidays -  Cultural sensitivity and adaptability in a diverse environment -  Understanding of Seychelles tourism industry (desirable) WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. - We believe in continuous learning and growth to help our teams achieve their full potential. - A strong family spirit is part of our identity, we support and care for one another. - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. - Our passion for luxury hospitality is reflected in every detail of the guest experience. - We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence.