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Constance Hospitality Management

Hostess

Constance Prince Maurice, mu · On-site · Full-time · Restaurant & Outlets

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About the role

Customer Support
A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form. We are looking for a friendly, professional, and well-presented Hostess to be the first point of contact for our guests. The Hostess will warmly welcome customers, manage seating arrangements, coordinate reservations, and ensure that every guest receives a positive and welcoming experience from arrival to departure. - Greet and welcome guests in a warm, friendly, and professional manner. - Manage guest arrivals, reservations, and seating arrangements efficiently. - Escort guests to their tables and provide menus when required. - Maintain an accurate seating plan and coordinate table availability with the service team. - Answer phone calls, respond to guest inquiries, and handle reservation requests. - Manage waiting lists and provide guests with accurate estimated waiting times. - Monitor the dining area to ensure guests are comfortable and properly attended to. - Communicate effectively with waiters, supervisors, kitchen staff, and management. - Handle guest requests, concerns, or complaints professionally and escalate issues when necessary. - Maintain a clean, organized, and welcoming reception/hostess area. - Assist with special events, VIP guests, and group bookings. - Ensure that company standards for customer service, grooming, and hospitality are consistently maintained. - Perform other duties as assigned by management. - Excellent verbal communication and people skills with a genuine customer-focused approach. - Minimum SC or any other relevant qualifications. - Proven work experience as Hostess or in similar hospitality role will be any advantage. - Professional appearance and positive attitude. - Ability to remain calm and organized in a busy environment. WORK WITH CONSTANCE  🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. - We believe in continuous learning and growth to help our teams achieve their full potential. - A strong family spirit is part of our identity, we support and care for one another. - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. - Our passion for luxury hospitality is reflected in every detail of the guest experience. - We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.  🌿 Be part of a company that values people, innovation, and excellence.