Recreation Agent

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience. Key Responsibilities and Duties Guest Activities and Entertainment - Welcome guests and provide information on recreation programs and facilities. - Organize and conduct daily recreational activities, games, sports, and entertainment programs. - Encourage guest participation in activities and events. - Promote scheduled activities through direct guest interaction and announcements. - Assist in planning special events, themed activities, and seasonal programs.Recreation Facility Operations - Monitor and maintain recreation areas such as swimming pools, fitness centers, sports courts, kids' clubs, and beach facilities. - Ensure recreational equipment is available, clean, and in good working condition. - Set up and dismantle equipment required for activities and events. - Report maintenance issues and damaged equipment to management.Customer Service - Provide excellent guest service at all times. - Respond promptly and professionally to guest inquiries and requests. - Handle guest concerns or complaints and escalate when necessary. - Build positive relationships with guests to enhance overall satisfaction.Safety and Compliance - Ensure guests follow facility rules and safety guidelines. - Monitor activities to ensure a safe environment for all participants. - Provide basic first aid assistance when required and report incidents according to company procedures. - Adhere to health, safety, and emergency procedures.Administrative Duties - Maintain attendance records and activity reports. - Assist in the preparation of activity schedules and promotional materials. - Keep inventory of recreational equipment and supplies. - Support the Recreation Manager with operational and administrative tasks.Teamwork and Coordination - Work closely with other hotel departments to coordinate guest activities. - Assist colleagues during special events and peak operational periods. - Participate in departmental meetings and training sessions. Education - Secondary School Certificate or equivalent. - Certificate or Diploma in Recreation, Sports Management, Hospitality, Tourism, Physical Education, or a related field is an advantage.Experience - Previous experience in recreation, entertainment, hospitality, tourism, sports, or customer service is preferred. - Experience in a hotel, resort, club, or leisure facility is an advantage.Skills and Competencies - Excellent communication and interpersonal skills. - Strong customer service orientation. - Energetic, outgoing, and enthusiastic personality. - Ability to lead group activities and engage guests of different ages and cultures. - Good organizational and time-management skills. - Ability to work independently and as part of a team. - Basic knowledge of safety and first aid procedures.Additional Requirements - First Aid and CPR certification is an advantage. - Ability to swim may be required depending on the facility. - Flexible to work shifts, weekends, public holidays, and evenings. WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. - We believe in continuous learning and growth to help our teams achieve their full potential. - A strong family spirit is part of our identity, we support and care for one another. - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. - Our passion for luxury hospitality is reflected in every detail of the guest experience. - We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence.