Learning Experience Manager

Constance Halaveli is a luxury resort in the Maldives, where elegance meets authenticity in a breathtaking island setting. Behind every guest experience is a passionate team that values respect, teamwork, and excellence. Join us at Halaveli and grow your career in a warm, multicultural environment where your skills and dedication truly make a difference. - Training Delivery & Facilitation - Conduct engaging and effective training sessions (induction, skills-based, soft skills, etc.) - Support ongoing training programs for all departments, including frontline and supervisory teams - Deliver regular refreshers and upskill sessions to maintain service quality - Identify training needs for each department from the Audit results - Assists Departments in identifying training needs for their departments after discussion with the Human Resources Manager and respective Heads of Department - Develops & implements Departmental Training Systems - Assists Heads of Department in producing training plans for each department - Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis - Maintains standard resort training equipment & training library of resources - Conducts Team Member Orientation/ BAC and develops induction plans for new team members joining the team - Delivers briefings of all internal programs to Heads of Departments - Compiles the hotel’s training budget & monitors expenditure on a monthly basis - Program Coordination - Assist in planning the annual training calendar and schedule - Coordinate logistics such as venue booking, materials, and participant communication - Maintain accurate training records, attendance, and feedback - Establishes & maintains team member, supervisory and management records of training - Reviews training policies, procedures & recommends improvements to management - Contributes towards regional activities related to employee development as directed by the HRM and the Senior Management from time to time - Assists in the implementation at Team Member level of all the quality concepts introduced at the corporate level - Conducts Train the Trainer program & ensures that the process operates effectively. - Prepares the Annual Training Plan and monitors its actualization - Coordinates with the Constance Hospitality Training Centre on all external training activities - Coordinates and ensure training actualisation for the resort interns. Conduct feedback sesssions during the internship period - Training Development & Content - Support the creation or update of training manuals, presentations, and e-learning modules - Localize global content where needed to suit the culture and operational environment - Gather feedback to improve training materials and learner experience - Research for current trends in learning and update training programs - Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc - Participates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety  4.   Evaluation & Reporting - Collect post-training evaluations and assist in analyzing effectiveness - Report on participation, feedback trends, and outcomes to the Training Manager - Identify training gaps through observation or feedback and suggest improvements - Prepares monthly, quarterly and annual reports, calendars & briefs HRTDM on its status - Conducts and evaluates all on-the-job training - Compile and action on training feedback from EES, Monthly Trainer’s Meetin, Exit Questionnaires, Performance Management System, Succsion Planning and Audits - Perform the ‘Manager on Duty’ shift - Perform any other duties as assigned by Management  5.   Support Learning Culture - Promote continuous learning and development culture across the organization - Encourage participation and engagement in training initiatives - Assist with mentoring programs, cross-training, and internal development efforts - Promotes training activties in social media platforms - Coordinates on EVP programs (LinkedIn, Tiktok an dotehr social media platforms)6.   Career Development A.  Learning Pathway Designer - Collaborates with HR and department heads to identify the skills, knowledge, and competencies needed for career progression - Designs structured training paths (e.g. beginner → intermediate → leadership level) that align with job and development goalsB. Skills Gap Assessor - Helps assess individual and team skill gaps through training needs analysis, performance data, or assessments - Recommends targeted learning interventions to close those gaps      C. Program Developer & Curator - Creates or sources relevant training programs, workshops, or certifications that support employees’ growth goals - Ensures development options are accessible for different levels (e.g., new hires, emerging leaders, senior talent)D. Coach & Learning Advisor - Acts as a mentor or advisor in guiding team members toward the right training opportunities based on their career goals - Encourages self-directed learning and ownership of personal developmentE.  Progress Tracker & Evaluator - Monitors training completion and evaluates its impact on performance and development milestones - Provides reports or feedback to HR and managers on employee readiness for the next role or opportunity       G. Supporter of Succession Planning - Identifies high-potential employees through training engagement and progress. - Prepares talent for promotion by offering leadership development and cross-functional learning experiences DESIRED SKILLS AND EXPERIENCE: - Bachelor’s degree in Human Resources, Education, or related field - 2–3 years of experience in training, facilitation, or L&D support - Strong presentation, communication, and interpersonal skills - Familiarity with training platforms or LMS (Learning Management Systems) - Organized, proactive, and able to work collaboratively with multiple departments - Experience in the hospitality or service industry - Certification in training or adult learning principles (e.g., Train-the-Trainer) - Basic data analysis or reporting skills for training evaluation - Comfort with digital tools (e.g., Canva, PowerPoint, e-learning platforms) WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. - We believe in continuous learning and growth to help our teams achieve their full potential. - A strong family spirit is part of our identity, we support and care for one another. - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. - Our passion for luxury hospitality is reflected in every detail of the guest experience. - We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence.