Business Analyst Middle+ [Delivery, Colombia]

We are looking for a Business Analyst to join the Origination Delivery team in Colombia. The team is responsible for end-to-end bank card delivery, covering three key areas: Ambassador Delivery (our own courier network and internal tools), Postal Delivery (external logistics partners), and Inventory (card production, accounting, and transportation). In this role, you will work at the intersection of operations, product, engineering, and analytics, helping digitize operational processes, translate business needs into product requirements, and improve delivery performance. You will work closely with local operational teams to identify bottlenecks, develop internal tools, and drive improvements in delivery quality, conversion, and ambassador efficiency. Challenges that await you: - Gathering and structuring business requirements from operational teams and translating them into clear development tasks - Developing Ambassador Delivery scenarios and internal tools for couriers and supervisors - Improving ambassador performance monitoring and incentive management processes - Analyzing operational workflows, collecting feedback from local teams, and identifying bottlenecks - Formulating hypotheses and running A/B tests and experiments to improve delivery quality and conversion - Supporting the digitization and optimization of operational processes - Defining key performance metrics and collaborating with Product Analytics on dashboards and reporting - Working closely with Product, Engineering, and Operations teams to support implementation, releases, and post-launch analysis What makes you a great fit: - 3+ years of experience as a Business Analyst - Strong understanding of product development processes, product metrics, and continuous product improvement - Experience gathering and documenting business requirements and translating operational needs into development tasks - Hands-on experience with hypothesis generation, experimentation, and A/B testing - Strong analytical skills and ability to work with data, reporting, and Product Analytics teams - Willingness to work closely with local operational teams, including on-site visits to understand processes and identify improvement opportunities - Confident use of Claude or other AI tools in daily work - Strong communication and stakeholder management skills, with the ability to work across multiple teams - Independence, proactivity, and ability to manage diverse tasks in a fast-changing environment - B2 or higher English level for effective communication with an international team - Willingness to relocate to Colombia and work on-site with local teams Your bonus skills: - Spanish language skills - Experience with operations-heavy products, logistics, delivery, or internal operational tools Our ways of working: - Innovative Spirit: A commitment to creativity and groundbreaking solutions - Honest Feedback: valuing open, transparent communication - Supportive Team: a strong, collaborative community - Celebrating Achievements: recognizing our wins together - High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: - Relocation support to Colombia with assistance for the employee and their family - Flexible work from our office or remote - Healthcare Coverage - Education Budget: Language lessons, professional training and certifications - Wellness Budget: Mental health and fitness activity reimbursements - Vacation Policy: Annual leave and paid sick leave as per applicable policies